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Puffy Mattress Customer Service Phone Number: All Models Compared 2023


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Puffy Mattress Customer Service Phone Number


Puffy is a well-known company that makes mattresses. Puffy Mattress Customer Service Phone Number

You might find it difficult to choose, as they offer an amazing balance of support and comfort in every mattress.

If you need to decide between the Puffy royal Hybrid and the Puffy luxe hybrid, you are at the right place.

Which one best suits you?

Find out in this comparison of Puffy mattresses!

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Puffy Mattress Comparison Overview


We will discuss the design, firmness, feel, and feel of each Puffy mattress. Next, we will be able to decide who should and shouldn’t purchase which mattress.

All Puffy mattresses contain soft, breathable, foam which makes them some of best bed-in a-box mattresses.

The original Puffy is made entirely of foam, while the Puffy Lux and Puffy Royal are hybrid variants.

Price and design complexity are other factors that vary. The Puffy is their most basic model. The Puffy Lux, their most popular mid-range mattress, is the Puffy, while the Puffy Royal, their most expensive, is the most popular.

Original Puffy is the firmest of all three mattresses. It is firm but the soft memory foam offers great comfort and contouring.

The Puffy Lux hybrid mattress features a traditional feel of memory foam, making it the softest among the two hybrids. This mattress truly allows you to settle in as it forms to your body to provide excellent support.

For those who have back problems, the Puffy Royal Hybrid mattress offers support.

Puffy’s Royal model is a premium mattress that provides maximum comfort and support. This luxurious mattress will be ideal for back sleepers or those who need to attain proper spinal alignment.

Who Should Get the Puffy Original

  • Those looking to purchase mattresses for less money
  • If you sleep on your stomach and prefer a firm mattress

Who Should Get the Puffy Lux Hybrid

  • Side sleepers
  • Soft-mattress lovers

Who Should Get the Puffy Royal Hybrid

  • Back sleepers who need additional support
  • Those who like a high-end mattress
  • Those who have back problems and need more support

Puffy Mattress Comparison: Top Similarities


  • Since they are produced by the same business, they share the same warranties, services available, and sleep trials.
  • Several of the comfort layers are shared by all of them.
  • Both of them have similar base layers.
  • All of them are made from foam, while the Puffy Lux Hybrid and Puffy Royal Hybrid also include coils.

Puffy Mattress Comparison: Key Differences


  • Puffy Royal Hybrid has more layers than the Puffy Lux Hybrid and Puffy original.
  • The only all-foam mattress among the three is the original Puffy. The other two are coil-filled hybrid mattresses.
  • Exclusive comfort layers not present in the Puffy original mattress may be found in the Puffy Lux and Puffy Royal.
  • Due to its zoned structure, the Puffy Royal Hybrid is more supportive than the Puffy original or the Puffy Lux Hybrid.
  • Finally, there are also noticeable pricing differences: the Puffy Royal is more expensive than the Puffy Lux, which is more expensive than the original Puffy.
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Firmness and Feel Differences


Let’s take a look at the feel of these three mattresses and their firmness.

How Firm Are the Puffy Mattresses?

Puffy mattresses have a 7 out 10 rating, making them slightly firmer. Medium firm, the industry norm, is a mattress graded at 6.5. Because of this, the original Puffy is stiffer than usual.

The Puffy Lux Hybrid ranks 6/10 on the mattress firmness scale. Puffy Lux Hybrids are more soft than their traditional counterparts.

The Puffy Royal Hybrid’s firmness rating is 6.5/10. The Puffy Lux Hybrid is firmer, but this mattress is still medium in firmness.

The Puffylux Hybrid is an excellent mattress for side or back sleepers. The Puffy Lux Hybrid will provide back sleepers with a great contouring experience as their hips sink just enough to keep their bodies in alignment.

The pressure will be much reduced for side sleepers. On their shoulders or hips, there shouldn’t be any pressure. This mattress is overly soft for stomach sleepers, which might eventually result in lower back problems.

Additionally, the Puffy Royal Hybrid is a fantastic mattress for a variety of sleepers.

Puffy Royal Hybrid’s zoned support will keep back sleepers in alignment. It will be more comfortable than the Puffy Hybrid.

The mattress is designed to be supportive for side sleepers, as it provides great pressure relief. For combination sleepers it will be easy to switch from sleeping on their back to their side.

What Do the Puffy Mattresses Feel Like?

It is simple to move around on the Puffy original mattress because of the balanced foam feel and responsiveness of the material.

The Puffy Lux Hybrid provides the comfort of traditional memory foam. The mattress will sink gradually into your body. This mattress may not be the most responsive but it is made of memory foam.

Puffy Royal Hybrid delivers on its promise by being puffy yet cloud-like. Although it is made with memory foam, it feels more responsive than its counterpart, the Puffy Lux Hybrid. When you lay down on the Puffy Royal Hybrid they give off a cushion-like sensation.

Average Weight Sleepers – 130lbs – 230lbs

Original Puffy mattress provides stability and support to back sleepers of average body weight.

Side sleepers who are medium-weight won’t feel the mattress’ firmness will have their shoulders and hips hurt by the mattress.

The original Puffy should provide enough support for stomach sleepers of average weight, but if they weigh more over 230 pounds, they will want a firmer mattress.

Puffy Lux Hybrid is suitable for people of average weight. The memory foam contours and supports back sleepers well.

Side sleepers with average weight should find the mattress comfortable. Some people may feel too pressured by those who weigh more than 230 pounds, but most people should feel comfortable with the pressure relief provided by the mattress.

This mattress will not suit stomach sleepers who are average in weight.

Puffy Royal Hybrid can provide a better sleep experience for people who have normal weight backs. The zoned Polyfoam supports people with back issues.

Side sleepers who weigh less than 200 lbs should feel great pressure relief.

However, anyone weighing less than 230 lbs can push the mattress too far and experience hip and shoulder discomfort.

People of average weight who sleep on their stomachs will not find this mattress too soft.

Heavyweight Sleepers – Over 230lbs

Side and stomach sleepers who are heavyweights won’t get enough support from the original, but back sleepers who are heavyweights may receive some support while they’re on Puffy.

Because of its coils, the Puffy Lux Hybrid can support heavy back sleepers. It will cause side sleepers who are heavier than average to experience pressure points.

Puffy Lux isn’t suited for heavy stomach sleepers.

The Puffy Royal Hybrid is suitable for back sleepers who weigh up to 230 pounds due to its coils, zoned polyfoam and foam.

If you are a back sleeper over 300 pounds, you may need a mattress that offers more support. The Puffy Royal Hybrid won’t support heavier side sleepers or stomach sleepers well enough.

Lightweight Sleepers – Under 130lbs

For back sleepers who prefer something firm and balanced, the Puffy Original mattress is the best choice.

The original Puffy may feel too difficult if you are a side sleeper. The Puffy offers additional support for stomach sleepers who are light than the Puffy Lux Hybrid or Puffy Royal Hybrid.

The Puffy Lux Hybrid’s firm support will be a benefit to light-weight back and side sleepers. Mattresses that are more supportive for stomach sleepers will benefit those who are lighter.

Puffy Royal Hybrid’s support is great for back and side sleepers, as well as light weight side and back sleepers. Some stomach sleepers may prefer the Puffy Royal Hybrid, but most will require something more supportive.

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Puffy Mattress Comparison: Construction Differences


It’s crucial to understand how mattresses are made before making a purchase. The Puffy Lux Hybrid, and Puffy Royal Hybrid are constructed.

Cover

All three mattresses have stain-resistant cloud covers. They have a smooth and breathable cover that is airy. The cover is hypoallergenic and therefore ideal for people with allergies.

Comfort Layers

Cooling cloud foam makes up the top comfort layer in the original Puffy mattress. (It is basically memory foam with gel infusion to cool it).

Climate Comfort foam, which is underneath that and more sensitive and designed to aid in heat dissipation, comes next.

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The Puffy Lux Hybrid has three comfort layers. The first layer is the same as the Cooling Cloud Layer from the original Puffy. This is a layer of memory foam that has had gel added to improve ventilation.

The Plush Dual Cloud layer (a layer with softer layers underneath) will help relieve strain on the hips and shoulders. The climatic comfort layer, which is akin to the original Puffy, is the last comfort layer.

This sensitive layer gives your mattress some bounce and regulates your body temperature.

puffy-lux-layers

There are four comfort layers in the Puffy Royal Hybrid. Cooling foam is injected throughout the top layer.

These cooling beads keep you cool and comfortable during sleep. Below this is a memory foam layer with sensitive properties for body shaping and optimal healing.

The Puffy Lux Hybrid also has the climate comfort foam as the third layer. This layer is used to protect the mattress from moisture and keeps it from becoming too humid.

It is the fourth layer of comfort foam made from cloud air technology that makes the Puffy Royal Hybrid stand out.

This mattress’s zoned polyfoam is designed to give different areas of the mattress a stronger or more comfortable feeling. It is great for side and back sleeping.

Puffy Mattress Customer Service Phone Number

Support Layer

All three mattresses include a strong core support layer made of a durable and supportive foam.

There are two additional support layers in both the Puffy Lux and Puffy Royal hybrids. These two mattresses feature a contour-adapt layer that promotes spinal alignment.

A base layer is included in both mattresses. It provides traction to keep the mattress in its place, no matter how many times it is turned or tossed throughout the night.

Mattress Height

The Puffy original is 10″ tall.

The Puffy Lux Hybrid has a height at 12″ tall.

The Puffy Royal Hybrid is the company’s thickest mattress, at 14″ tall.

Puffy Mattress Size Options and Price


See the sizes and details of the Puffy Lux Hybrid or Puffy Royal Hybrid.

Puffy Original

Size Dimensions Price
Twin 39″ x 75″ $899.00
Twin XL 38″ x 80″ $949.00
Full 54″ x 75″ $1099.00
Queen 60″ x 80″ $1299.00
King 76″ x 80″ $1449.00
California King 72″ x 84″ $1449.00
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Puffy Lux Hybrid

Size Dimensions Price
Twin 39″ x 75″ $1449.00
Twin XL 38″ x 80″ $1499.00
Full 54″ x 75″ $1599.00
Queen 60″ x 80″ $1799.00
King 76″ x 80″ $1999.00
California King 72″ x 84″ $1999.00
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Puffy Royal Hybrid

Size Dimensions Price
Twin 39″ x 75″ $1649.00
Twin XL 38″ x 80″ $1749.00
Full 54″ x 75″ $2449.00
Queen 60″ x 80″ $2699.00
King 76″ x 80″ $2999.00
California King 72″ x 84″ $2999.00
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Puffy Mattress Performance


Are you still debating which one to get for your mattress?

You may be able to make a decision using the performance differences between these three mattresses.

Sleeping Hot or Cold

Because the original Puffy was made entirely from foam, it doesn’t breathe as well than its hybrid counterparts. To help with ventilation, it does include gel infusions in the cover and comfort layers.

Puffy Lux Hybrid’s memory foam could trap heat.

It does have coils in its support layer and gel infusions throughout the comfort layers. This will help to regulate temperature. This mattress will keep your body cool unless it is heated.

Similar to the Puffy Hybrid Mattress, the Puffy Royal Hybrid Mattress offers a comfy night’s sleeping.

Most people will find this mattress cool and breathable due to its soft feel, gel infusions and coils.

Motion Transfer

The Puffy, Puffy Lux Hybrid, and Puffy Royal Hybrid are all comparable in terms of motion transmission.

They are all provided excellent motion isolation by the memory foam layers at the top.

All of these mattresses make great partners for couples who aren’t willing to wake their spouse up at night because they don’t know how to sleep.

Edge Support

The original Puffy has some decent edge support. While it’s not the most luxurious of the three, it still provides sufficient support for most people to sleep.

The edge support of a Puffy Lux Hybrid bed is exceptional. The majority of the Puffy Lux Hybrid mattress’s edge support should be felt by anyone who is seated or sleeping near it.

Also, the Puffy Royal hybrid mattress has excellent edge support. Puffy Royal Hybrid can feel slightly softer when you are trying to tie your shoe. It is important to rest near the edge to feel supported.

Durability

All three mattresses have a long life expectancy. However, the Puffy Royal Hybrid will last longer than the Puffy Lux Hybrid because of its superior design.

Off-Gassing

Every Puffy mattress has a tendency to off-gas or produce an odor upon opening it for the first time.

The odor will vanish within 24 hours. All materials have been tested and certified as ozone-friendly.

Noise

Although the coils of the Puffy Lux and Puffy Royal hybrids could cause creaking, we didn’t hear any sound from them.

The three mattresses are quite quiet and won’t be disturbed by your movements.

Sex

The original Puffy mattress has the best springiness and keeps us from sinking too much. Partners should be able move freely on the mattress without feeling restricted.

The Puffy Lux Hybrid’s slower motion can make it more difficult for couples to move about. For sex, the best mattress should be responsive and bouncy. Couples should consider this mattress.

The Puffy Royal Hybrid may be less mobile than the Puffy Lux Hybrid but it is still more springy. Couples should discover the Puffy Royal Hybrid to be more responsive and bouncy amongst these two mattresses.

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Company Policies


These mattresses must be considered even though they may offer the same warranties and sleep trials as other mattresses.

Warranty Info

The Puffy, Puffy Lux Hybrid and Puffy Royal Hybrid come with a remarkable lifetime warranty.

Sleep Trial

Puffy offers a 101-night trial where you can test all three mattresses in your own home.

Return Policy

Puffy will issue a full refund to all customers who decide that a Puffy mattress doesn’t suit them after their 101-night sleep test.

They will arrange for a return or donate the mattress to a charity.

FAQs


Here are the top questions that Puffy Royal, Puffy Lux, or Puffy Lux most often ask.

What is the difference between the Puffy Lux and Puffy Royal?

The Puffy Royal contains foam that uses cloud air technology, which is the fundamental distinction between the Puffy Lux and Puffy Royal. Particularly for back and side sleepers, this zoned foam offers additional support. Although the Puffy Lux is less expensive, the Puffy Royal has a more luxurious appearance.

What mattress is comparable to the Puffy Lux?

The Puffy Royal mattress is equivalent to that of the Puffy Lux. You can compare the Puffy Lux to the Puffy Original which has one less comfort layer.

Is the Puffy Lux worth it?

Puffy Lux is a better option than the original Puffy because of its comfort layer. Puffy Lux will offer additional comfort and support.

Are Puffy mattresses made in the USA?

100% of the Puffy mattresses are manufactured in the USA.

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